We also build an AI Receptionist for the phone-call side. Booking Bot is the chat-on-website version — same brand, same calendar, same database, just where customers prefer to book by typing instead of talking. Most clients run both.
Customer opens the widget on any page. Types in plain English what they want — date, service, location preference. No forms, no calendar grid to navigate.
Bot pulls live availability from your calendar (Cliniko, Calendly, Google, etc.), filters by service duration and clinician/staff requirements, offers two or three real options.
Bot collects required intake info, writes to your calendar, sends confirmation by email + SMS, and sets up reminders. Customer never leaves the chat.
Triage symptoms, match to clinician, take new-patient details, handle reschedules.
Connects: Cliniko, Best Practice, Halaxy
Service-match recommendation, treatment-time aware booking, deposit handling.
Connects: Phorest, Timely, Fresha
Job-type aware, captures address + access info, dispatches based on availability.
Connects: ServiceM8, Tradify, simPRO
Class booking, PT slots, intro-offer signups, waitlist handling.
Connects: Mindbody, ClubReady, Glofox
Consult bookings, intake forms, conflict-of-interest screening before slot allocation.
Connects: Calendly, HubSpot Meetings, Acuity
Table booking, party-size aware, dietary capture, deposit + cancellation policy.
Connects: SevenRooms, ResDiary, OpenTable
~1–2 week build · trained on your services + scheduling rules
Usage on top: a few cents per chat. SMS confirmations metered separately. Typical clinic runs $40–100/mo at full booking volume.
Bundle with AI Receptionist (voice) for full coverage on phone + web.
A Calendly grid forces customers to navigate a calendar UI, pick from a fixed list of slots, and assumes they know what service they want. Booking Bot lets them describe what they need in plain English ("teeth cleaning, Thursday afternoon, with someone good with kids") and handles all the matching — service duration, staff availability, time-of-day preference. Conversion roughly 2–3× a static calendar widget.
The bot doesn't keep its own copy of your calendar — it queries live availability at the moment of booking and writes back atomically. Same locking logic your existing booking system uses. We test edge cases (concurrent customers, very-close slots) during build week.
Yes — your rules become the bot's rules. Buffer between appointments, lead-time minimums, staff-skill matching, room/equipment dependencies, deposit-required services. We capture them during the diagnose week and bake them into the matching logic.
Yes — automated SMS + email reminders 24h and 1h before, with a one-tap reschedule link. Optional: deposit collection at booking time for high-no-show services. Most clients see no-shows drop 30–50% in the first month.
It's specialised on booking, but trained on your service/pricing/policy info so it can answer the questions that come up before someone is ready to book ("how much is a filling?", "do you bulk bill?", "is parking on-site?"). When a question goes beyond that, it captures the lead and hands off.
Yes — once authenticated by booking reference + email/phone, existing clients can reschedule or cancel through the widget. Cancellation policy enforced (e.g. fee inside 24h). All changes write back to your booking system immediately.
20-minute strategy call. We look at your booking flow, no-show rate, and current calendar tool. If it's a fit, we scope a build.
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