An agent has access to your tools and runs continuously. It decides what to do next, takes the action, escalates when it should, logs everything.
Watches orders, inventory, supplier feeds, and finance across the business. Spots anomalies (stockouts, late deliveries, mis-priced SKUs), self-corrects what it can, escalates what it can't. Replaces 10–15 hrs/week of operations admin.
Reads: Shopify · ShipStation · Xero · email · Slack
Watches your CRM. Notices stalled deals, overdue follow-ups, unanswered enquiries. Drafts follow-ups, schedules nudges, flags hot leads to humans, updates deal stages with notes. Keeps the pipeline moving while you sleep.
Reads: CRM · Gmail · Calendar · Slack · LinkedIn
Watches every channel — email, chat, social DMs, phone-call transcripts. Classifies, routes, drafts replies, handles tier-1 questions outright, escalates anything urgent or angry. One agent owns the whole top-of-funnel.
Reads: Helpdesk · email · Meta DMs · phone transcripts
Reconciles supplier invoices against POs and statements. Matches payments to invoices in the bank feed. Flags discrepancies. Drafts month-end reports. Keeps your bookkeeper or accountant focused on the work that needs a human.
Reads: Xero · MYOB · email · supplier portals · bank feeds
| AI Solution | AI Integration | AI Agent | |
|---|---|---|---|
| Scope | One specific job | One task at a time | Many jobs, ongoing |
| Trigger | Scheduled or event-driven | User action or webhook | Decides itself, runs continuously |
| Tools used | Whatever the script needs | One AI provider + one tool | Many — picks the right one for each task |
| Pricing | Fixed project | Project + AI usage | Project + monthly retainer |
An agent isn't a one-off deliverable — it runs continuously, costs API tokens, and needs monitoring. So the pricing reflects that.
~3–6 week build · scoped per task list + tool access
Covers AI API tokens, hosting, monitoring, and ongoing tuning as your business changes. Retainer scales with how busy the agent is — small operations agent < high-volume sales agent.
20 minutes. List the repetitive jobs eating your week. We'll scope an agent that owns them.
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