Each one is shaped around a different way AI earns its keep — bespoke code, AI calls inside your stack, autonomous agents, or custom-built bots designed to your workflow. Pick the one that maps to your bottleneck.
Code that solves the problem
Bespoke software for one specific bottleneck — stock sync, invoice consolidation, document pipelines. Deterministic where it has to be, AI-augmented where it earns it.
AI inside your existing tools
AI calls plugged into Gmail, your CRM, helpdesk, Notion. Inbox triage, PDF extraction, draft replies, meeting actions. The work humans used to do, done in the background.
An autonomous worker
An agent that watches your business and handles many tasks across many tools — operations, sales pipeline, support triage, finance reconciliation. The closest thing to a junior who never sleeps.
Bots built for your workflow
Custom-built bots designed around how your business actually runs — storefront sales helpers, ops notification bots, internal Telegram/Slack assistants. Built to your spec, not pulled off a shelf.
Tell us the bottleneck — we'll tell you which of the four fits, or whether you need something else entirely.
Let's TalkNo six-month discovery phases. No endless meetings. We ship fast and measure everything.
We audit your operations, identify the highest-volume manual processes, and define exact metrics we'll improve. No guesswork.
We build and deploy the automation for your highest-volume bottleneck. Your AI is live and handling real interactions.
We compare performance against your pre-automation baseline. Response times, resolution rates, costs saved — all tracked and reported.
We fine-tune based on real data, then expand to additional workflows. Your AI gets smarter every week.
Raw Blend runs six Shopify stores through a single warehouse, ShipStation account, and QuickBooks file. We replaced their tangle of brittle scripts and manual data entry with one autonomous platform — built in two weeks, live since May 2026.
Auto-writes tracking numbers from ShipStation labels onto matching QuickBooks invoices. 94% match on first 30-day backfill. Killed 60 min/day of warehouse re-typing.
Finds unactioned QB invoices for Australia Post brands, tags them, sets ship dates, fetches PDFs and emails the warehouse. One click instead of an hour.
Three supplier feeds (Uropa, AG, FED) → live Shopify inventory across stores. ~470 SKUs daily, plus manual Excel drops for irregular suppliers.
Expanding the AU Post engine across every carrier and brand — auto-tagging, ship-date logic and PDF dispatch as a single configurable purchase-order pipeline.
End-to-end fulfilment automation for the EcoVessel storefront — supplier feeds, inventory sync and label-to-invoice tracking, wired into the same hub.
Same playbook as EcoVessel — bringing the U-Konserve storefront under the autonomous platform with shared auth, observability and one-click dashboard control.
Off-the-shelf AI is built for everyone, which means it's optimised for no one. Here's what that costs you over 12 months.
| Generic AI SaaS | Arclight Custom Build | |
|---|---|---|
| Pricing | $50–$500/mo per seat, forever | Fixed build fee + cents-per-call usage |
| Ownership | Their platform, their rules | Yours — code, prompts, data, all of it |
| Customisation | Drop-down menus and templates | Built for your exact workflow |
| Integrations | Whatever they happen to support | Anything with an API or a database |
| Brand voice | Generic, often robotic | Trained on how your team actually talks |
| Support | Help-desk ticket queue | Direct line to the person who built it |
| Switching cost | High — your data is in their format | Zero — you own everything |
| 12-month cost | $6k–$60k+ in subscriptions | $2.5k–$25k once + usage |
A generic tool is great for personal productivity, but for business operations it falls apart at the seams: it doesn't know your pricing, it can't book into your calendar, it doesn't escalate the urgent calls, and it sounds like everyone else's bot. Custom AI is shaped around how your business actually runs and connects directly to the systems you already pay for.
Your call. Default is we deploy it on accounts you own (Vercel, AWS Sydney, your Twilio number) so there's no lock-in — you keep paying the underlying providers directly. If you'd rather we managed everything, we can do that under a managed-services retainer.
Nothing changes. The code, prompts, integrations, and data all live on infrastructure you own. We use standard, well-documented tools (n8n, Vapi, OpenAI, etc.) so any other developer or agency can pick it up. There's no proprietary platform to be locked into.
Yes for any of the major AU SMB tools — they all have public APIs we've worked with before. Even legacy or custom-built systems are usually doable; we just scope the integration time into the quote so there are no surprises.
In Week 02 we capture your baseline — calls answered, leads converted, hours saved, whatever the bottleneck is. At day 30 we compare against that baseline. If it's working, we scope what to build next. If it's not, we fix it for free until it is.
Small tweaks (prompt edits, FAQ updates, voice tone) are included in the 30-day support window. Bigger changes (new integrations, new flows) are scoped as separate small builds at hourly or fixed-price rates. No lock-in retainers required.
Nope. We work with clients Australia-wide. Discovery week is on-site if you're in SE Queensland, video call if you're elsewhere — the rest of the build is remote. We've shipped for clients in Sydney, Melbourne, Perth, and regional Queensland.
Tell us a bit about your business. Zac will reach out within one business day to lock in a 20-minute call — no slides, no upsell.