Brisbane · Australia-Wide · Custom AI Builds
Raw Blend runs six Shopify stores through a single warehouse, ShipStation account, and QuickBooks file. We replaced their tangle of brittle scripts and manual data entry with one autonomous platform — built in two weeks, live since May 2026.
Auto-writes tracking numbers from ShipStation labels onto matching QuickBooks invoices. 94% match on first 30-day backfill. Killed 60 min/day of warehouse re-typing.
Finds unactioned QB invoices for Australia Post brands, tags them, sets ship dates, fetches PDFs and emails the warehouse. One click instead of an hour.
Three supplier feeds (Uropa, AG, FED) → live Shopify inventory across stores. ~470 SKUs daily, plus manual Excel drops for irregular suppliers.
Expanding the AU Post engine across every carrier and brand — auto-tagging, ship-date logic and PDF dispatch as a single configurable purchase-order pipeline.
End-to-end fulfilment automation for the EcoVessel storefront — supplier feeds, inventory sync and label-to-invoice tracking, wired into the same hub.
Same playbook as EcoVessel — bringing the U-Konserve storefront under the autonomous platform with shared auth, observability and one-click dashboard control.
AU small businesses lose more revenue to operational leaks than to lack of leads. Here's where the leaks usually are — and what they cost.
…go straight to a competitor. Most AU SMBs miss 20–40% of inbound calls — every one is a paying customer that just walked.
Leads contacted within 5 minutes are 5× more likely to convert than those contacted in an hour. After 24 hours, conversion is near zero.
The average SMB owner burns 12+ hours a week on admin a machine should be doing — quotes, follow-ups, data entry, calendar herding.
Independent research puts the average ROI on AI implementation at $3.50 per $1 spent — if (and only if) it's built around your actual workflow.
We've seen the same patterns across medical clinics, law firms, trades businesses, and real-estate agencies. Same leaks, different industries. Same fix.
No 90-page proposals. No $50k discovery phases. We come to you, learn how your business actually runs, build the fix, and stick around to make sure it works.
On-site (or video call if you're regional). We meet your team, sit in on a few hours of your real workday, watch the calls come in, see the spreadsheet you swore you'd replace last year. We're not here to pitch — we're here to listen.
We trace the workflow end-to-end and find the leaks: missed calls, late follow-ups, the 3-hour Tuesday admin burn nobody talks about. You get a one-page bottleneck map ranked by hours-lost-per-week and dollars-on-the-table — no consulting jargon, no fluff.
Heads-down build week. We design the agent or automation, train it on your business, wire it into your existing tools — Cliniko, ServiceM8, AgentBox, Xero, MYOB, GoHighLevel, Google Workspace. You get a working preview by Friday and decide what to tweak before launch.
We flip the switch with you in the room — not over Slack a week later. We train your team, document everything, and stay on for 30 days of priority support. After that you can keep us on a low-touch retainer or run it yourself: it's your system.
Off-the-shelf AI is built for everyone, which means it's optimised for no one. Here's what that costs you over 12 months.
| Generic AI SaaS | Arclight Custom Build | |
|---|---|---|
| Pricing | $50–$500/mo per seat, forever | Fixed build fee + cents-per-call usage |
| Ownership | Their platform, their rules | Yours — code, prompts, data, all of it |
| Customisation | Drop-down menus and templates | Built for your exact workflow |
| Integrations | Whatever they happen to support | Anything with an API or a database |
| Brand voice | Generic, often robotic | Trained on how your team actually talks |
| Support | Help-desk ticket queue | Direct line to the person who built it |
| Switching cost | High — your data is in their format | Zero — you own everything |
| 12-month cost | $6k–$60k+ in subscriptions | $2.5k–$25k once + usage |
Off-the-shelf AI tools force your business to fit their template. We do the opposite — every build is shaped around how you already work, what you already use, and how your customers actually talk to you.
When we hand it over, the prompts, the integrations, the data — it's yours. No platform lock-in. No "your account has been migrated" emails 18 months from now.
Your services, pricing rules, escalation paths, FAQs, brand voice — embedded into the agent, not bolted on.
Direct integrations into the AU SMB tools you already use — Cliniko, ServiceM8, AgentBox, Xero, MYOB, GoHighLevel, Google Workspace.
No per-seat SaaS markups. We build it; you run it on infrastructure you control. We charge for the build, not the breath you take.
Each of these is a real build we've shipped or are shipping live demos for. Pick the one that maps to your bottleneck — or talk to us if it's something else entirely.
Picks up every inbound call in under 2 seconds, in an Australian voice. Qualifies the caller, books appointments, escalates emergencies to your mobile, and writes structured details into your CRM in real time.
On-site or in-app conversational AI trained on your products, pricing, policies, and tone. Handles 60% of inbound questions at $0.50 per interaction (vs $6–8 for a human agent), routes the rest to your team.
End-to-end flows that wire your tools together so the boring stuff runs itself: quote → invoice → follow-up → reminder → reconciliation. AI agents handle the judgement-call steps, deterministic logic handles the rest.
AI that finds, scores, and enriches leads in your niche, then warms them with personalised outreach — feeds your pipeline without an SDR or a paid-ad budget. Built around your ICP, not generic scraping.
Update any page on your site by sending a Telegram message. The bot drafts the content, you approve from your phone, and it publishes straight to your live site — no CMS login, no developer to email, no waiting until Monday.
On-storefront AI trained on your product catalog. Answers sizing, ingredients, stock, shipping. Recommends bundles. Recovers cart abandons with personalised follow-ups. Lives on the page, not in another tab.
Conversational widget on your site that turns "can I get in this Saturday?" into a confirmed booking. Live calendar matching, intake capture, email + SMS confirmation, reschedule + cancel handling.
If your bottleneck doesn't fit one of the above, the strategy call's still free. We'll tell you whether AI is the right fix — or whether you need a spreadsheet, a new SOP, or just an extra hire.
Custom builds we've scoped recently: appointment-no-show predictor, supplier-PO triage agent, in-app onboarding coach, multi-language translation pipeline, internal-knowledge search.
Book a call →We focus on six verticals where AI delivers clear, measurable wins for AU SMBs. If yours isn't here, we'll tell you up front whether we're the right team.
Triage symptoms, book consults, take new-patient details, follow up on no-shows.
Connects: Cliniko, Best Practice, Halaxy
Capture job details on emergency calls, book quotes, dispatch the right tradie.
Connects: ServiceM8, Tradify, simPRO, AroFlo
Handle listing enquiries, book inspections, capture buyer briefs while you're on the road.
Connects: AgentBox, Rex, VaultRE, REI Master
Pricing FAQs, treatment matching, online booking — without burning your front desk.
Connects: Phorest, Timely, Fresha
Intake triage, conflict screening, scheduling for paid consults — without escalating to fee earners.
Connects: Smokeball, LEAP, Actionstep, Clio
Bookings, opening hours, dietary questions, pre-orders — without your front-of-house pulled off the floor.
Connects: SevenRooms, ResDiary, OpenTable, Square
Best-in-class providers, no proprietary platform. If you ever want to take it in-house, you can — the components are all standard.
OpenAI · Anthropic · Google
Frontier LLMs for judgement, qualification, and conversation. Picked per task.
ElevenLabs · Vapi · Deepgram
Australian-accent voices, sub-second latency, native interruption handling.
n8n · Make · Zapier
Auditable workflow engines. You can see and edit every step yourself.
Twilio · SIP-trunked AU numbers
Real Australian phone numbers, full call recording & analytics.
GoHighLevel · Pipedrive · Cliniko · ServiceM8 · AgentBox
Direct API integrations into the AU SMB tools you already pay for.
Xero · MYOB · QuickBooks
Quote, invoice, and AP automation that lands cleanly in your books.
We quote a fixed build fee within 48 hours of the strategy call. Usage on top is metered cents-per-call/message — typically a fraction of a part-time hire.
~1 week build · single bottleneck
Example: AI chatbot for an e-com site, hooked into Shopify and GoHighLevel.
~2–3 week build · multi-step workflow
Example: AI receptionist for a dental clinic — Cliniko + Google Calendar + SMS reminders + escalation.
~3–4 week build · multi-agent system
Example: end-to-end lead-gen + intake + qualification + follow-up for a multi-location law firm.
A generic tool is great for personal productivity, but for business operations it falls apart at the seams: it doesn't know your pricing, it can't book into your calendar, it doesn't escalate the urgent calls, and it sounds like everyone else's bot. Custom AI is shaped around how your business actually runs and connects directly to the systems you already pay for.
Your call. Default is we deploy it on accounts you own (Vercel, AWS Sydney, your Twilio number) so there's no lock-in — you keep paying the underlying providers directly. If you'd rather we managed everything, we can do that under a managed-services retainer.
Nothing changes. The code, prompts, integrations, and data all live on infrastructure you own. We use standard, well-documented tools (n8n, Vapi, OpenAI, etc.) so any other developer or agency can pick it up. There's no proprietary platform to be locked into.
Yes for any of the major AU SMB tools — they all have public APIs we've worked with before. Even legacy or custom-built systems are usually doable; we just scope the integration time into the quote so there are no surprises.
In Week 02 we capture your baseline — calls answered, leads converted, hours saved, whatever the bottleneck is. At day 30 we compare against that baseline. If it's working, we scope what to build next. If it's not, we fix it for free until it is.
Yes. We use voice models with native Australian accents and train transcription on Australian English (so "Brisbane" gets transcribed correctly, not as "Brisbain"). It can also handle the inevitable mix of accents your customers will throw at it.
Small tweaks (prompt edits, FAQ updates, voice tone) are included in the 30-day support window. Bigger changes (new integrations, new flows) are scoped as separate small builds at hourly or fixed-price rates. No lock-in retainers required.
Nope. We work with clients Australia-wide. Discovery week is on-site if you're in SE Queensland, video call if you're elsewhere — the rest of the build is remote. We've shipped for clients in Sydney, Melbourne, Perth, and regional Queensland.
20 minutes. No slides, no upsell. We'll map your biggest bottleneck and tell you whether AI is the right fix.
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